I've been having problems with my heart so I have been going to a heart doctor. Well We have blue Cross Blue Shield. Okay now today I get a call from their billing department telling me that unless I pay the old deductible from last year that was left over from Atnea (not sure of spelling)of 394.00 and then pay the deductible for the new insurance company (BCBS) of 250.00 and then (yes there is more) the payment for the procedures for tomorrow and that's around 180.00 that they will have to reschedule the appointment for tomorrow.
Well before I was able to say anything the lady in billing says she will called the doctor and let him know . Okay she calls back while I am out trying to find my daughter some black flats for choir concert. The lady tells me that the doctor told her to reschedule the appointment . I was livid. I started telling her that I need something that will keep my heart in check til I can and that the doctor was going to proscribe something tomorrow when I came in to see him. She tells me that she can't do anything about that so she transferred me to his nurse.
I leave this message saying that if thats the way the doctors are going to be knowing I am having heart problems and if I have a heart attach while at work or god forbid any wheres that it won't be on my shoulders. I apologized to the lady even though it was an answering machine. But I told her I was sorry for my attitude and that I have had a really bad start to this day. I would wait for her call back.
Well I waited and waited. Then as I am pulling up to my job for work I get a call. I tryed to pull the cell out of my purse in time but not good. I lost that fight and missed the call. I was ready to cry but I got myself together and went on in and to work.
Okay now later my brother comes in and tells me that 1st he is being evicted and he might have to move in with me and my family for a time that he has to the end of the month. I do feel bac for him trust me . I was just in that very predicament myself not long ago. But I have a family and this house in not anywhere big enough to hold that many people.
He then goes on to tell me after I mention to him about the lights I have been waiting for that I paid him 200.00 for them already. He tells me he doesn't have them yet. I give him a look and he tells me that he spent the 200.00 on his medical. Man that really pissed me off. I have medical problems and ya don't see me using his money for it knowing that is his money. I tell him this and then he throws at me that he is in bad shape and then on top of it he has to move again ohh and he needs my help to move.
I'm like (hahahahaha) wait you need me to help you move? yeah like when we moved and you picked up one or maybe two small boxes. His 15 year old helped us more. But I didn't say that to him I just smiled and said I want those lights and also I need to get that piece for the whippers on the van that it's gonna rain tomorrow. He just says to me I have been to busy that to call him tomorrow in the morning and remind him about all this. lol lmao geeze
If doesn't rain on me it pours. (shakes head) Well that isn't all now. Okay after that I thought ,Patty don't let the rest of the day go to hell,So I go back to work and make a better day of it. Or I thought I was doing that. I love my customer and they love to make me smile. I guess because of my dimples or maybe it's the fact that sometimes I blush which makes my face get red. But I am a perky loving and helpful person til ya either piss me off or just become a told ass in front of others.
Now the day starts to go downwards again. This lady is like wasted . She reeks of beer or something related to it. and she has an attitude. She walks up to the counter as me and the other person I am working with are talking about the days chores we have to get done in the next hour . The lady slams her hands down on the counter making me turn and look . She talks all nasty and mean ohh and very loud.
She then says"I just bought a pack of cigarettes and didn't get them and that pisses me off!" I was nice now trust me. I say to her"Who did you go to,to buy them? Was it me or her?" She says I don't know for sure I believe it was her.No wait it was over at that side."(pointing towards my counter) I just look at her and asked her "when was this you bought them?" She looks at me and yells at me as she slams her hand down on the counter " I just bought them!" I asked her to keep her voice down that I don't remember her." (and trust me I would have remembered her.) She looked at me with this look like I was lieing.
The other worker says "well I didn't have you at my counter " The lady Stars to yell not giving us time to look for her receipt She yells again. "Well I bought them and I bought them at that counter and I am not leaving til I get my cigarettes!" I ask her well calm down and tell me how you paid for this." She looks at me like her brain just went mush. She yells out "I don't remember how I bought them I just want my F-in cigarettes!" I tell her " Well we need to know how you paid for the items , was it with cash or a credit card or check ? How?" She yells out credit card. (me) "Well okay now if you paid with credit then we should be able to find your receipt. I asked her for her receipt. She flipped out and tells me that I didn't give her one. lol wow perfect yeah number one we have to scan the cigarettes So that means the cigarettes have to make it to the counter and we always place the items on the other side of the counter after we ring it up if they look the age.
Well she goes off again. I don't have the reciept so that means you didn't give it to me. ( yeah right I never forget because it's one of the things we are required to do. We keep a receipt and we give them the last one that pops out of the receipt printer. She can't handle it and goes to yelling again telling me that I am a f-in lier and that she never got it.
I didn't give up though. I told her to go to her car or truck (what ever) and look for it and look hard. While she would do that we would look threw our receipts too. She starts yelling this is bull_s... and pushes the doors open and almost hits a man with the door. The door flys open so hard that it slams against the windows. I tell her to calm down that there is no need for the violence.
Okay while she goes and looks in her car we start looking for the receipt also. I rang other people up while the other worker is looking. (we will call the other worker Jill for now) Well "Jill" is looking for it and can't find it in my receipt box so she looks through hers. Well I asked "jill if the lady is still outside in her car? So "Jill" goes outside to see and (hahaha) the lady had left. I thought I had seen the last of her. Well later on about an hour later her husband comes up to the store.
Now her husband is sober and he is a regular customer. He says to us " My wife came up here earlier and she says she didn't get her cigarettes." I smiled at him and said "Your HER husband?" He smiled and says yeah unfortunately." I say "Well why did she leave ?" He didn't have an answer for it and said "I don't really think she bought anything .
She has been arguing and yelling since I got home from work." I told him I am sorry and that we looked for the receipt and couldn't find it." He said yeah I don't think you will find it." I told him that she appeared to be already drunk and that I really didn't ring her up and that "Jill" says she didn't either."
He just smiles and says " I know , I'll just buy them and maybe she will forget about this." I told him that coming from a family of drinkers that trust me she wont let this go til she gets her way." He says Yeah probably but it's worth a try." So about the time I am ringing him up for the items his wife calls the store asking to get her stuff. No I am being nice she demands for her stuff.
Well he says "just tell her that everything is fine and taken care of." Then he goes out the door saying to me "sorry" . Well as he is getting into his truck the woman says to "Jill" I am on my way up there!" and then hangs up on "Jill". I tell "Jill" to run and tell the husband that she says she is on her way up to the store to stop her if possible some how."
He tells "Jill" to tell her he is on his way home with the items ." But "Jill" says call her then . She doesn't care for us at all. " as she is giggling. Well I am thinking the husband got through to her and we wont see her after all. No go she popps up and starts to yell at me with my customer in front of me. "I tell her that we couldn't find the receipt and well there is nothing I can do if she didn't have a receipt."
Then my customers begin to watch as they go to "jill's" register . I tell ya what a show they got. The woman starts slamming her hand down on the counter yelling at me saying things that should not be said to someone ..well not to me anyways. Then the one word I hate being called and was no need for (B**ch) came out of her mouth. I went , That was the last straw.
I was nice and asked her to leave and she told me f- u I don't have to and even pushed a customer to the side. "I'm not leave and YOU WILL give me my cigarettes!" (me) No ma'am I will not now leave or I will call the cops. She says to me "Go ahead! I dare ya go ahead. Got the nerve? you can't do it.!
I just look at her and say "do you really want that ma'am? You are drunk and using bad language." You will go to Jail ." She tells me "That's slander! I will have you fired." She slams her hand down and yells again and says no I am not leaving I want you to close your computer down and do an Inventory right now! I demand it!"
I told her that 1 I don't have the authority to do an inventory of the computer and 2 I won't close my computer down for her just for a pack of cigarettes! and 3 that if she bought the cigarettes then why is it the beer you bought was not with you too when you got home? Your husband told us that you didn't have either and that he agrees with us that you didn't buy anything at all.
That hit a cord I think cause she really began yelling and while I had been talking to her I was trying to do a cash drop to get all the 20.00s out of my drawer. Well she went around the counter to talk to "Jill" but see "Jill" was on the phone with the cops. I had yelled at her though as she walked around to the back of the counter where we were to talk to "Jill" .
I yelled so loud to stop 3 time and she didn't even stop . I walked over to stop her while my drop was still in my hand. I just hope I don't get fired for that.
Anyways she grabbed a hold of the doors frame and wouldn't let go. I told her to let go and to get from behind the counter. I looked at "Jill" and told her (because I thought she was talking to our boss) to ask if I could have the cops called. lol
I didn't realize she was already talking to them. The lady would not stop talking trash to me that to get my hands off her and that to leave and get out of the store . O.o huh? me get out ? lol wow this lady needed a brain. I yank on her again and her still doesn't let go and see the money in my hand and I realize that I should drop that money into the safe so a go over to the safe and drop it.
I walk back over to the lady starts talking crap again.
I tell her to move away from the counter or I was gonna trough her the hell out of the store myself. She laughes ...wow this woman has some balls I tell ya. By that time I look up and the woman starts to walk around the counter and I am ringing customers up already again. Well guess what she runs into as I look over at her? The cop we called. The cop looks over at me and says..."what do you need me for? I say to him as I am pointing at the woman .
I want her in jail . Grab her now.
The woman starts to talk crap to the cop . lol The cop grabs her by her arms and tells her to stop moving her lips. After that I really couldn't hear much from that side. I am then told by "jill" that our boss told "jill" to take over the counter and for me to go back into her office and calm down. She was worried I was going to need an ambulance. I didn't I was really needing to hit something at that point. lol
But I did what I was told to do and "jill took over my register while I went to the back the Police officer took her out the the patrol car and I calmed down enough.
I started to come out of the back room(the office) and my customers all look at me and I blush of course. Everyone turns and asks me am I okay? I just smile and say is she gone? Everyone says at the same time yep she is in the back seat of the patrol car. I smile and say Then I am fine now " lol. And so will she be. ^.~
The Police officer asks me to come outside as I am walking to the restroom to use it. lol I almost peed on myself . lol The officer asks me a few questions and then asks me to tell him what happened. I tell him then he asks is she a regular? I told him that her husband is and that she has came in a few time that I can remember. But no she isn't a regular.
Just her husband. I also tell him that when I have seen her in the store before she was never that rude and out of it. But she was drunk and that was obvious. I am sure this is all due to her having a bad day and that her drinking just made it harder for her to control her temper. I also asks him if he could just scare her a little to send her home. Of course I should not say to a police officer to scare her but she needed to see she was in the wrong for her actions.
Well from what I was told she started to yell at the officer and her husband also. But her husband must have got her to calm down and they went home. Her husband had to come back to the store and get the other truck. My boss told us and the officer that she isn't allowed back in the store again. I told them that the husband shouldn't be banned from the store too. So they said okay and she is the only one for now.
My boss asked me to point her out if she came in the store again while she was there. I told her okay. And that was that. Then I finished my duties and then cashed my register out . I was .30cents short and I bought my cigarettes and kids a soda and my husband a soda and headed my ass home. ^.~
I had to type this all out. I get my stress out that way. Sorry so long but you get a better picture that way . ^.^ Okay now time to go take a pepcid and head to bed if I can sleep. If not then time for a sleep aid. Night night all. hugs and blessings on all .